Thank you for shopping with RN&BALLPARK GEAR LLC. We strive to provide high-quality outdoor tents and gear. Please review our refund and returns policy before making a purchase.
1. Return Eligibility
- Items must be unused, undamaged, and in their original packaging with all accessories included.
- Returns must be initiated within 14 days of delivery.
- Items showing signs of use, damage, or missing parts are not eligible for return.
2. Non-Returnable Items
- Custom or special-order products
- Items damaged due to misuse or improper handling
- Final sale or clearance items
- Items without original packaging
3. How to Return an Item
- Contact us at [email protected] with your order number and reason for return.
- Receive return authorization and instructions from our team.
- Ship the item back to the provided return address. Customers are responsible for return shipping costs unless the item was defective or sent in error.
We recommend using a trackable shipping service and purchasing shipping insurance for returns.
4. Damaged or Defective Items
- Report any damage or defects within 48 hours of receipt by emailing us at [email protected] with photos.
- We will arrange for replacement, repair, or refund based on the case.
5. Refund Process
- After we receive and inspect the returned item, we will notify you about the refund approval.
- Approved refunds will be processed back to your original payment method within 5–10 business days.
- Original shipping fees are non-refundable unless the return is due to our error.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank or credit card statement.
- Contact your payment provider.
- If you still have issues, contact us at [email protected].
7. Contact Us
For questions about refunds or returns:
RN&BALLPARK GEAR LLC
710 Smokey Trl Apt 404, Princeton, TX 75407
Email: [email protected]
