1. What types of outdoor tents do you offer?
We offer a variety of high-quality outdoor tents designed for camping, hiking, festivals, and other outdoor activities. Our tents prioritize durability, weather resistance, and ease of setup.
2. Do you ship nationwide?
Yes, we ship to all 48 contiguous U.S. states. Currently, we do not ship to Alaska, Hawaii, U.S. Territories, P.O. Boxes, or APO/FPO addresses.
3. How long does shipping usually take?
Standard shipping typically takes 5–10 business days. Expedited options are available at checkout.
4. Can I track my order?
Yes, once your order ships, you will receive a tracking number via email to monitor your shipment.
5. What is your return policy?
We accept returns of unused, undamaged tents in original packaging within 14 days of delivery. Please review our full Refund and Returns Policy for details.
6. What if my tent arrives damaged or defective?
Please contact us immediately at [email protected] with photos of the damage. We will assist you with repair, replacement, or refund.
7. How do I set up my tent?
Each tent comes with detailed instructions and all necessary equipment for setup. You can also contact our support team for assistance.
8. Do your tents come with a warranty?
Yes, our tents include a manufacturer’s warranty. Warranty details are provided with each product.
9. Can I cancel or change my order?
Contact us within 12 hours of placing your order to request changes or cancellation. After this window, we may have already processed your order.
10. How can I contact customer service?
You can reach us by:
📧 Email: [email protected]
📞 Phone: 737-244-0431
